Delivery, Returns and Exchanges

Lara Dall'Alba

DELIVERY All orders under $300.00 will be charged a flat rate of $8.50 (to capital cities within Australia) and $10 (to country towns within Australia). Express post is $15 to the east coast and $25 to the west coast. Any purchases made within Australia will be delivered by Australian Registered Post, the delivery will arrive within 2-5 working days from the date of purchase. Longer delivery times usually exist for more remote locations. Any orders over $130 will be gift wrapped in our signature chocolate box with pink tissue paper except for express post orders that are required to be posted in Australia Post satchels. Delivery is FREE within Australia if the order is over $300.00. DestinationStyle.com.au delivers globally within 3 – 10 business working days from the date of purchase. Overseas purchases will be delivered by EMS Express Couriers International or Express Post International and will be charged a flat rate of $AUD 45. Please note NZ orders will be charged a flat rate of $15. Delivery of your purchase can be tracked on the AusPost website. Destination Style will not be responsible for additional taxes incurred by your country. Please check your local customs department regarding any taxes that you may incur. RETURNS AND EXCHANGES POLICY DestinationStyle.com.au allows returns and exchanges within 7days for full-priced and sale stock. HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE In order to facilitate the return of your item you must mail us at <a href="mailto:returns@destinationstyle.com.au">returns@destinationstyle.com.au</a> within 7 days of receiving your order. We request that all goods are returned within 7 days of the date you notified us. Any returns need to be returned and requested for in one shipment. Any subsequent returns from the same order will incur additional shipping costs. You will be given an RA number(Returns Authorisation Number) so we can track where the item has come from. If you wish to exchange, please email us your required garment/s and size and we will reserve it for you if the items are in stock. FULL PRICE ORDERS We have been listening to our customers so we have two choices for your full-priced returns. The ‘easy’ option and the ‘standard’. The ‘Easy’ was requested by our regular customers as they did not want the hassle and cost in their online shopping experience and we were happy to oblige. 1 You can request an ’Easy’ Return. This means that we will send you an addressed express post satchel (at our cost) and you can drop this in an Australia Post box or Post Office within 7 days to return the garment for an exchange or credit note. This service was offered for customer convenience and is free of charge. We will mail you out your exchanged item at no additional cost as soon as your parcel has been received. 2 You can request a ’Standard Return’. This means you are responsible for sending your items back to DestinationStyle.com.au by express or registered post (at your cost) for an exchange or refund. It is your responsibility in this case to note the tracking number in case the parcel gets off course You must email us for a RA number before sending any parcels. Any unidentified parcels without an RA number will not be accepted and will be returned to sender. Please note for overseas purchases the customer will need to pay for the return of the parcel and the ‘Standard’ return only applies. SALE OR PROMOTIONAL ORDERS Destination Style will exchange on sale items or alternatively a credit note can be requested. Sale items may be returned or exchanged within 7days of purchase by emailing us at DestinationStyle.com.au. As above before goods can be sent the website must be notified at <a href="mailto:returns@destinationstyle.com.au">Returns@DestinationStyle.com.au</a> within seven days of receiving the item. Returns or exchanges sought from free shipping or sales specials will be a shared cost between the customer and DestinationStyle.com.au. Thus the responsibility and cost lies with the customer to return the goods to DestinationStyle.com.au by express or registered post within seven days of receiving goods. The postage for exchanged items postage back to the customer will be paid by DestinationStyle.com.au. RECEIVING A REFUND Any refunds sought after under a ‘Standard’ return will be processed within 14 days of receiving the items. Please note the time scale is usually much quicker than this. Any refunds for credit card payments are completed by Paypal and we DO NOT have access to credit card numbers so we are physically unable to credit funds onto a credit card. Refunds will be paid through Paypal to your email address or Paypal account. Refunds will be issued for faulty garments and will be made within 14 days of the return of the garments. All undamaged, correctly returned products will be credited to the customers bank account or sent via Paypal funds transfer including GST for all Australian shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside Australia. HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS In order to facilitate the return of faulty items you must email us at <a href="mailto:returns@destinationstyle.com.au">Returns@destinationstyle.com.au</a> and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 10 days after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. Garments received outside the above time frames are accepted at the discretion of DestinationStyle.com.au. We give a full refund on any faulty items. This refund may be paid to the customer via bank transfer or Paypal funds transfer. Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability. If you wish to exchange, please make your request clear when you email us about the fault. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. OTHER INFO Exchanges received outside of the above stated timescales are also subject to product availability and the customer will incur any shipping costs for such exchanges. Garments received outside the above time frames are accepted at the discretion of DestinationStyle.com.au. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping and refunded only as a store credit. Destination Style will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Please note that we do not accept liability for returned goods if you do not return them to us via our shipping partners Australian Registered Post. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia. Unidentified returns/exchanges may be returned to the sender so please ensure that we are expecting the garment, especially in the case of overseas customers. GIFT RETURNS If you have received an item from DestinationStyle.com.au as a gift you can return it to exchange for other stock or a credit note. This will allow you to exchange your unwanted gift for another item online. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure; simply call our customer service on: Australia 1300 885 303 Alternatively, send an email to <a href="mailto:returns@destinationstyle.com.au">Returns@destinationstyle.com.au</a> with any questions you may have.

2007-04-05T11:31:10+10:00

delivery-returns-and-exchanges 26271

2007-04-05T11:31:10+10:00

18113

Delivery, Returns and Exchanges 2009-01-07T16:37:06+11:00 *DELIVERY* All orders under $300.00 will be charged a flat rate of *$8.50* (to capital cities within Australia) and *$10* (to country towns within Australia). Express post is $15 to the east coast and $25 to the west coast. Any purchases made within Australia will be delivered by Australian Registered Post, the delivery will arrive within 2-5 working days from the date of purchase. Longer delivery times usually exist for more remote locations. *Any orders over $130 will be gift wrapped in our signature chocolate box with pink tissue paper except for express post orders that are required to be posted in Australia Post satchels*. *Delivery is FREE within Australia if the order is over $300.00*. *DestinationStyle.com.au delivers globally* within 3 – 10 business working days from the date of purchase. Overseas purchases will be delivered by EMS Express Couriers International or Express Post International and will be charged *a flat rate of $AUD 45*. Please note *NZ orders will be charged a flat rate of $15*. Delivery of your purchase can be tracked on the AusPost website. Destination Style will not be responsible for additional taxes incurred by your country. Please check your local customs department regarding any taxes that you may incur. *RETURNS AND EXCHANGES POLICY* DestinationStyle.com.au *allows returns and exchanges within 7days for full-priced and sale stock*. *HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE* *In order to facilitate the return of your item you must mail us at "returns@destinationstyle.com.au":mailto:returns@destinationstyle.com.au within 7 days of receiving your order. We request that all goods are returned within 7 days of the date you notified us. Any returns need to be returned and requested for in one shipment. Any subsequent returns from the same order will incur additional shipping costs. You will be given an RA number(Returns Authorisation Number) so we can track where the item has come from. If you wish to exchange, please email us your required garment/s and size and we will reserve it for you if the items are in stock.* *FULL PRICE ORDERS* We have been listening to our customers so we have two choices for your *full-priced* returns. The 'easy' option and the 'standard'. The 'Easy' was requested by our regular customers as they did not want the hassle and cost in their online shopping experience and we were happy to oblige. *1* You can request an *'Easy' Return*. This means that we will send you an addressed express post satchel (at our cost) and you can drop this in an Australia Post box or Post Office within 7 days to return the garment for an *exchange or credit note*. This service was offered for *customer convenience and is free of charge*. We will mail you out your exchanged item at no additional cost as soon as your parcel has been received. *2* You can request a *'Standard Return'*. This means *you are responsible for sending your items back to DestinationStyle.com.au by express or registered post (at your cost)* for an exchange or refund. It is your responsibility in this case to note the tracking number in case the parcel gets off course You must email us for a RA number before sending any parcels. Any unidentified parcels without an RA number will not be accepted and will be returned to sender. *Please note for overseas purchases the customer will need to pay for the return of the parcel and the 'Standard' return only applies.* *SALE OR PROMOTIONAL ORDERS* *Destination Style will exchange on sale items or alternatively a credit note can be requested.* Sale items may be returned or exchanged within 7days of purchase by emailing us at DestinationStyle.com.au. As above before goods can be sent the website must be notified at "Returns@DestinationStyle.com.au":mailto:returns@destinationstyle.com.au within seven days of receiving the item. Returns or exchanges sought from *free shipping* or *sales specials* will be a shared cost between the customer and DestinationStyle.com.au. Thus the responsibility and cost lies with the customer to return the goods to DestinationStyle.com.au by express or registered post within seven days of receiving goods. The postage for exchanged items postage back to the customer will be paid by DestinationStyle.com.au. *RECEIVING A REFUND* Any refunds sought after under a 'Standard' return will be processed within 14 days of receiving the items. Please note the time scale is usually much quicker than this. Any refunds for credit card payments are completed by Paypal and we DO NOT have access to credit card numbers so we are physically unable to credit funds onto a credit card. Refunds will be paid through Paypal to your email address or Paypal account. Refunds will be issued for faulty garments and will be made within 14 days of the return of the garments. All undamaged, correctly returned products will be credited to the customers bank account or sent via Paypal funds transfer including GST for all Australian shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside Australia. *HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS* In order to facilitate the return of faulty items you must email us at "Returns@destinationstyle.com.au":mailto:returns@destinationstyle.com.au and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 10 days after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. Garments received outside the above time frames are accepted at the discretion of DestinationStyle.com.au. *We give a full refund on any faulty items.* This refund may be paid to the customer via bank transfer or Paypal funds transfer. Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability. If you wish to exchange, please make your request clear when you email us about the fault. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. *OTHER INFO* Exchanges received outside of the above stated timescales are also subject to product availability and the customer will incur any shipping costs for such exchanges. Garments received outside the above time frames are accepted at the discretion of DestinationStyle.com.au. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping and refunded only as a store credit. Destination Style will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Please note that we do not accept liability for returned goods if you do not return them to us via our shipping partners Australian Registered Post. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia. Unidentified returns/exchanges may be returned to the sender so please ensure that we are expecting the garment, especially in the case of overseas customers. *GIFT RETURNS* If you have received an item from DestinationStyle.com.au as a gift you can return it to exchange for other stock or a credit note. This will allow you to exchange your unwanted gift for another item online. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties *For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure; simply call our customer service on: *Australia* 1300 885 303 Alternatively, send an email to "Returns@destinationstyle.com.au":mailto:returns@destinationstyle.com.au with any questions you may have.*